ABSTRACT
The COVID-19 pandemic has affected various sectors in multiple countries, among them the economic sector has been one of the most affected, so the search for tools or measures for the continuation of sales and processes became recurrent, finding in e-business and its components precise tools to counteract the situation. Therefore, the present research aims to analyze the impact of the COVID-19 pandemic on the use, growth, and development of e-business by conducting a systematic literature review using the PRISMA methodology, collecting scientific articles covering the period of the pandemic from databases such as IEEE Xplore, ScienceDirect, Scopus, EBSCO, and IOPScience. Despite the limitations in access to scientific articles, it could be concluded that within the main characteristics identified, e-business tools in general allowed many businesses to continue subsisting and making sales thanks to the increase in online users due to the COVID-19 lockdowns. Although it was identified that the adoption of these tools lacked policies, limitations, and supports from governments, the perception of their use was positive in that they were considered safe and efficient.
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This study examines the role of absorptive capacity on corporate social innovation, e-business proactiveness, and SMEs' survival. It also investigates the impact of corporate social innovation and e-business proactiveness, and SMEs' survival. Data were collected from 384 managers and owners of 62 SMEs in Jordan. Smart PLS, version 3, was employed to test hypotheses. The findings reveal that absorptive capacity significantly impacts e-business proactiveness and social innovation. They also show that absorptive capacity, e-business proactiveness, and social innovation significantly impact SMEs' survival. This study enriches the literature on renewable dynamic capabilities, exploring how e-business entrepreneurial orientation and social innovation contribute to SMEs' resilience and survival during global crises. © Vilnius University, 2002-2023.
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In the wake of the COVID-19 pandemic and the subsequent nationwide lockdown, India faces significant policy challenges, both humanitarian as well as economic. Vast numbers of its population of 1.3 billion people are self-employed informal sector workers and daily wage earners who lack access to social security. Many of these workers are facing job and income losses, and food shortages, and require direct support in terms of cash and food. It is also becoming increasingly apparent that significant mental health concerns have arisen in the face of the pandemic and the lockdown, both due to the economic uncertainty as well as the social distancing measures, which have impacted community connectedness. In this paper, we report the short-term impacts of the COVID-19 pandemic on employment and mental health outcomes as well as dietary habits among a subset of India's economically vulnerable population in crowded urban settings. The data comes from over 96 households with respondents aged 18-45 residing across Lucknow and various parts of Uttar Pradesh. This crisis could act as a turning point where more inclusive, gender sensitive policies can be formulated while steps are taken to redress the economy. © 2023 DMICS.
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The recent outbreak of COVID-19 is taking the fashion industry through a challenging period. The industry's activities are now being more facilitated by digital platforms/influencers in the dispensation of products than ever before. This study seeks to investigate digital platforms/influencers in developing countries and their impact on the fashion industry. The study also explores the challenges of information asymmetry online, drawing on the lemon market theory (LMT), as the theoretical lens. Qualitative data was collected from twenty-two respondents;the research findings indicate that the use of digital platforms/influencers is essential in reaching the industry's vital consumers. Also, information asymmetry is the greatest challenge as far as e-business is concerned.-The contribution of this study reposes the use of LMT to determine how information asymmetry is leveraged. In terms of the policy, this research provides strategies for discussions on security and trust for policymakers to secure payment and delivery in e-business. Copyright © 2022, IGI Global.
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The outbreak of the COVID-19 pandemic caused disruptions in supply chains. While most existing research suggests ways to improve organizational resilience, our research raises the question of whether the pandemic has accelerated digital transformation at the organizational level. Using the case of Meituan in China, we investigate the supply chain disruptions caused by COVID-19, the strategies taken by Meituan to address the problems and their strategic implications. Starting as a fast food delivery company, Meituan has developed into a leading online shopping platform in China specialized in using digital technologies to provide on-demand delivery services. Our research on Meituan during COVID-19 shows that companies can leverage emerging technologies to improve business models and deliver long-term strategic benefits through digital transformation, rather than focusing solely on improving organizational resilience to reduce uncertainty risk. © 2022 International Consortium for Electronic Business. All rights reserved.
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PurposeDrawing on the technology-organization-environment (TOE) framework, this study aims to investigate determinants of performance of artificial intelligence (AI) adoption in hospitality industry during COVID-19 and identifies the relative importance of each determinant. Design/methodology/approachA two-stage approach that integrates partial least squares structural equation modeling (PLS-SEM) with artificial neural network (ANN) is used to analyze survey data from 290 managers in the hospitality industry. FindingsThe empirical results reveal that perceived AI risk, management support, innovativeness, competitive pressure and regulatory support significantly influence the performance of AI adoption. Additionally, the ANN results show that competitive pressure and management support are two of the strongest determinants. Practical implicationsThis research offers guidelines for hospitality managers to enhance the performance of AI adoption and presents policy-making insights to promote and support organizations to benefit from the adoption of AI technology. Originality/valueThis study conceptualizes the performance of AI adoption from both process and firm levels and examines its determinants based on the TOE framework. By adopting an innovative approach combining PLS-SEM and ANN, the authors not only identify the essential performance determinants of AI adoption but also determine their relative importance.
ABSTRACT
-The COVID-19 pandemic impacted every aspect of life on a global scale. E-business has become a key factor influencing the profitability of businesses in various fields, regardless of their size. The aim of this study was to assess the effectiveness of e-business in entrepreneurship development in various fields during the COVID-19 pandemic. For this purpose, a panel analysis of data from 212 micro, small, medium-sized and large companies, and nine business sectors (trade, chemical, light, pharmaceutical, food, agricultural, HoReCo (hotel and restaurant industry), electronics and IT, transport) was used with data comparison for 2019 and 2020 in Ukraine, Bulgaria, Poland, Moldova and Georgia. The e-business platform was found to be the key indicator of maintaining performance during a pandemic. The analyzed questionnaire data show that 58% of respondents saw an increase in online income in 2020 compared to 2019 that in such sectors as trade, IT and pharmacy. There were 59% of respondents who saw the need to expand communication networks with existing and potential customers, because it was positively correlated with the efficiency of e-business. Besides, the results show that equity financing and proper liquidity management consolidate the economic performance of businesses in terms of return on equity and return on assets. Our findings are useful to managers and investors, and can help them make the best decisions about their management or investment activities. Moreover, the study demonstrates how companies were responding to the pandemic in order to identify sectors that are more vulnerable to the effects of the crisis and the key financial management decisions that companies need to make during the crisis. © 2022, World Scientific and Engineering Academy and Society. All rights reserved.
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The paper presents a qualitative view of brand building with an emphasis on social media during the COVID-19 pandemic. The paper tackles the issues of what are the most frequently examined goals in terms of the given problem and under what conditions are these connections examined. The present study falls within the field of e-business. To achieve our goal, a meta-analytical procedure of qualitative research was applied. In doing so, 64 scientific studies from 2020 to 2021 were consulted in order to summarize the most interesting findings, draw implications for practice, and clearly point to the current direction of research in this area. The most frequently researched areas were identified, in particular the adaptation of the brand to new market conditions as well as the effect social media involvement has on brand loyalty or image. The greatest emphasis was placed on analyses carried out on Facebook and Instagram. The results indicate the onset of a change in the perception of these tools and the need to monitor the current state of knowledge. These findings can be considered significant not only in the e-business dimension. © 2022, The Author(s), under exclusive license to Springer Nature Singapore Pte Ltd.
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This paper gathered British MSMEs data if they are using the appropriate internationalisation theories and DTs as an independent variable for internationalising. This paper also includes criticism concerning internationalisation theories, DTs usage, and how the deployment of DTs might assist these theories as moderators and their relevance to addressing the MSMEs issue amid the COVID-19 epidemic. The dynamic capability is recognised to help MSMEs operate more effectively because it allows them to specialise more goods and readily adjust to changing company demands, and it can help MSMEs internationalise 77 times more than those that do not use this mechanism. Website and electronic sharing use, also known as DTs adoption, may impact MSMEs to internationalise 1750 and 49 times, respectively, since they enable MSMEs to reach a larger region, establish new sales channels, and simplify knowledge transfer to develop for new products. The existence of DTs as internationalisation theories moderators, on the other hand, produces distinct effects. Resource internalisation can benefit MSMEs' export if paired with a website, online selling, and electronic sharing, albeit only online selling, has a significant influence. However, the dynamic capability, which is proven, can assist MSMEs export individually, but it is less effective in supporting export when combined with DTs since only online selling fits it to support export. In contrast to its partnership with resource internalisation, moderation has little influence on exports. © 2022 ACM.
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This study seeks to explore whether E-Business, E-Commerce can facilitate the digital consumption of art. Gallery Weekend Santiago and Mexico are selected as a case study, since (1) it is an event present in the two Latin American countries with the possibility of trading works of art with NFT, (2) it is the first event of art galleries adapted 100% to e-payment and virtual currency (3) both were developed in the context of the covid-19 pandemic, so they have important online strategies to bring the event to the public (4) The sale of art with ethereum cryptocurrencies it is outsourced to the MarketPlace (OpenSea) (5) both countries are in various stages of development and implementation of technological initiatives in the field of e-business and art galleries. The methodology developed is based on reviewing in detail the construction and logic of each official website of gallery weekend santiago and mexico, along with analyzing the composition of the websites and work system of each of the art galleries, attached to the event, based on predefined parameters. It ends with an analysis of OpenSea regarding the upload of works to review how they are displayed on said sales platform, both for Mexico and for Chile. It is concluded that the development of E-Business and E-Commerce can facilitate the digital consumption of art, as has happened in the case of Galerry weekend stgo © 2022 ACM.
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This study will answer the factors that influence the innovation performance of small e-businesses in Indonesia during the COVID-19 pandemic. The results of this study are expected to contribute to the development of innovation theory by enriching knowledge in the field of management science in general, especially entrepreneurship theory, especially those related to innovation performance, IT ambidexterity, dynamic capability, environmental uncertainty, and Resource-Induced Coping Heuristic (RICH). This study proposes novelty by examining the effect of acquiring, developing, and protecting resources as dimensions of RICH on innovation performance in turbulent conditions due to the COVID-19 pandemic. This theoretical aspect forms the basis for further research that will develop into a broader scope related to innovation performance in entrepreneurship in Indonesia. This fundamental research uses a questionnaire as a data collection tool tested for validity and reliability before being tested empirically using structural equation modeling partial least squares. Research shows that among the dimensions of RICH, protecting resources is the most influential on innovation performance, followed by acquiring resources and developing resources. Dynamic capability positively affects innovation performance. Environmental uncertainty positively affects dynamic capability. Environmental uncertainty positively affects innovation performance. IT capability positively affects dynamic capability. IT capability positively affects innovation performance. The development of small e-businesses needs to get significant attention. Small e-businesses need to develop mutually beneficial business partnerships and improve the quality of their human resources.
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The COVID-19 pandemic has affected the Peruvian market, generating a great loss in sales in Peruvian companies. The objective of the research is to develop a model to optimize sales with the use of digital marketing in a Peruvian company, the chosen methodology is DesingScrum, which is a hybrid of Scrum and Desing Thinking, with 10 phases (empathize, define. It has 10 phases (empathise, define, ideate, planning meeting, sprint backlog, daily meeting, sprint review, sprint retrospective sprint, prototype and testing) and the MarvelApp tool was used to create the prototype. The results are obtained after the completion of the review of each sprint, showing in detail how it was progressing in each sprint, and through the retrospective evaluated the development of the project for the realization of continuous improvement in the next product. Further prototype was made, with the application MarvelApp, which shows the model of e-business. Then testing was done through a survey that customers gave their opinions about the prototype and finally the digital marketing proposal was made by a model, which explains the interconnected tools to attract new customers. The conclusion is the construction of the digital marketing model according to the needs of the context to improve the sales of the company through e-business.
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Artificial intelligence in E-Business, on the pharmaceutical side, is used by large companies producing such products, and in the case of vaccines for the provision of chatbot services, analysis of customer feedback and the provision of personalized services related to the required volume, the regions with high vaccine demand, as well as the evolution of pandemic eradication following the implementation of vaccination or specific medication. The proper functioning of the pharmaceutical system has become a crucial value for every nation, in the sense of rapidly producing the medication needed to treat and prevent disease. The present study aims to analyze how the artificial intelligence can help the pharmaceutical industry to give faster and efficient prevention and treatment in crisis situations in the health system. The paper underlines how financing of this particular industry involves more than money and how artificial intelligence can help the humanity to fight against COVID-19. The research was conducted through successive interviews with representatives of public institutions, of the chemical, pharmaceutical, and medical industries and Artificial intelligence developers. © 2021 ACM.
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The COVID-19 pandemic caused a confinement in world society that had no memory of such an event. This event caused the associations to accelerate the online transaction processes, so the continuity of the companies depended on the adoption of e-business systems, which resulted in greater flexibility and agility in the business. Digital transformation and organizational agility are two concepts present in the current COVID-19 context and the adoption of e-business systems depends on the human knowledge existing in the associations. In this context, we developed a study that aimed to study the effects of adopting e-business systems on business agility. For this, we identified that knowledge management is a basis for companies to implement e-business systems. Thus, we carried out an investigation that, through PLS estimation, found that business agility depends on the adoption of e-business systems in a pandemic context such as the case of COVID-19. In this sense, we present theoretical and practical statements of this study.
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In Thailand, conversation commerce or chat commerce is one of the successful E-business platforms emerging in the Post COVID era. Hence, the objective of this study is to examine six factors that may lead to the success of chat commerce. These six factors are (1) Perceived Ease of Use, (2) Perceived Usefulness, (3) Compatibility, (4) Subjective Norms, (5) Trust, and (6) Attitude towards chat commerce. It also aims to study the differences of these factors across four generations;(1) Baby Boomer, (2) Gen X, (3) Gen Y, and (4) Gen Z. The data is collected from 253 respondents via Google Forms with 182 respondents having chat commerce experiences. It is found from statistical analyses on the collected data that perceived ease of use and perceived usefulness of chat commerce receive the highest average scores from respondents from all four generations, while trust in chat commerce receives the lowest average score. Moreover, Gen Z respondents give higher average scores of all six factors than respondents from other generations. The results of this study provide us with a better understanding of why Thai people in each generation enjoy using chat commerce. © 2021 International Consortium for Electronic Business. All rights reserved.
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The COVID-19 epidemic has triggered unmatched impairment to businesses globally. There are unmeasurable financial influences in the short-term and long-term that have caused intangible destruction within businesses. This study investigates the adoption and utilization of e-business during COVID-19 by both organizations and the general populaces. The study used a questionnaire-based survey to collect data from top managers of business organizations and their clients. SPSS was used to analyze the adoption factors. The outcomes presented that embracing e-business can assist to reduce the spread of COVID-19 and can reduce the physical ways of doing business. The findings of this study will help strategy makers, companies, and officials in making better decisions on the implementation of e-business. This will reduce the rapid spread of community transmission since ordering goods and services can easily be done virtually without physical contact, which goes in line with the social distance policy and in return boosts the country’s economy. © 2022 IGI Global. All rights reserved.
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As more and more business data is generated and made available in the online environment, it makes sense for all the business components to start and take advantage of this trend. One of the components that we targeted in this paper is business knowledge, more precisely gathering enough data and information in order to generate knowledge about a business, also known as business intelligence. But this could not be done without taking into account the global pandemic that started in 2020 and continued to this day, accelerating the business digitization trend exponentially. Numerous papers related to the forced digitization of businesses due to Covid-19 have been published in 2020, most of them being focused on job loss, business model shifts, the economic impact and governmental stimulus effect in various industries. The current paper is focused on the business knowledge creation, more exactly on how and where to find data and information in an exclusively online manner about Romanian ecommerce companies, that can then be processed in order to obtain business knowledge. We researched three Romanian ecommerce websites in order to see if meaningful knowledge about their business approach can be extracted, all being done entirely from online sources, with no physical connection or relation to the targeted companies. In order to achieve this, we used public traffic data from websites like , financial data from and also tested a few other key metrics of the websites. We managed to identify a very interesting situation concerning the three ecommerce websites while also outlining a simple workflow that can be duplicated by anyone in order to obtain basic business intelligence about Romanian internet-focused companies.
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The traditional way of doing business and communicating with consumers is changing with the help of digital transformation. Companies have seen the benefits of e-business such as increased interactivity, lower costs, and better communication with consumers, and increasingly offer their products and services online. Customers can make their purchases via smartphone online and avoiding crowds. This research paper aims to explain the importance of developing relationships with consumers in digital marketing. Consequently, the term Online Shopping is gaining importance nowadays when facing the challenge of the COVID-19 pandemic. Because of epidemiological measures and the reduction of risks to themselves and their families, people are more inclined to shop online. The primary goal of this research paper is to analyze consumer behavior during online shopping in the Republic of Croatia. The research aims to find out how often people shop online and which products, why they choose to buy in such a way, what they consider to be the biggest risk of online shopping, what can attract them to choose to buy online, and whether their online shopping increased at the time of the COVID-19 pandemic. The methodology used in this research paper consists of secondary research, analysis, and synthesis as well as primary quantitative research with the questionnaire survey as an instrument, conducted on a representative sample of 285 respondents. Research results show that there is still a certain level of uncertainty and mistrust when shopping online, which is why the consumers in Croatia still prefer the method of payment on delivery when picking up goods. Furthermore, the main reason for online shopping for consumers is the variety of offers that allow them to buy products or services that were not previously available.
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The widespread access to the Internet has undoubtedly changed the way businesses handle their processes and interact with their customers. With the surge of new devices, business models, technologies, and platforms, alongside social media growth and innovative advertising, it became easier to transition from employment to entrepreneurship. The paper aims to assess the public perception of digital entrepreneurship, with a focus on its barriers, drivers, and expectations for the future. The results show that there is a slight agreement with a digital business being easier to establish compared with a traditional one. The driving forces behind starting a digital business are recognized, and the digital environment is considered essential for business growth in the following years. With some exceptions, there are no significant differences between age groups, genders, relationship statuses, levels of education, and/or occupations when rating the barriers, drivers, and expectations for the future of digital entrepreneurship.
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GoFood is an online food delivery service on the Gojek application that leads the market share in Indonesia with transaction growth that exceeds transportation service transactions and has the highest brand identity, does not guarantee satisfaction to GoFood users. There are many complaints that consumers feel when using GoFood services, related to problems of trust in the service due to mismatches in customer expectations of GoFood services. This problem, if left unchecked, can affect customer satisfaction (e-customer satisfaction) so that it can reduce consumer loyalty (e-customer loyalty). This study aims to determine the effect of e-trust on e-customer loyalty through e-customer satisfaction on GoFood service users in Indonesia. This type of research is descriptive and causal with a quantitative approach. Sampling in this study using a non-probability sampling method with a purposive sampling type of 100 people. The analysis technique used in this research is Structural Equity Modeling (SEM) processed with SmartPLS software. The results of his research prove that e-trust does not have a positive and insignificant effect on e-customer loyalty, e-trust has a positive and significant effect on e-customer satisfaction, e-customer satisfaction has a positive and significant effect on e-customer loyalty, e-trust has a positive and significant effect on e-customer loyalty through e-customer satisfaction. © IEOM Society International.